Developing a Municipal Performance- Measurement System: Reflections on the Atlanta Dashboard
نویسندگان
چکیده
Under the leadership of Mayor Shirley Franklin, the City of Atlanta introduced a new operating model for municipal government in early 2002. A central component of that effort has been a performance-measurement system—the “Atlanta Dashboard”—designed to assess various aspects of municipal performance and, through that assessment, to improve the efficiency and effectiveness of municipal services.
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